Retail
The Retail business in India is huge. We provide a customized approach to all types of retailers regardless of their size and turnover. Here is a list of services we can provide:
Retail Mystery Shopping – It is considered as the most important tool for loss prevention in retail. We compare and contrast your different retail locations. It helps the organization to not only evaluate customer service but also to ensure that marketing campaigns and promotions are done efficiently and for competitive analysis. With this report the organization can decide its future strategy also.
Integrity Mystery Shops – To determine employee honesty, loss prevention programs and to locate a problem in a specific retail location; Integrity shopping can be of great help. For example we make a cash purchase at a retail location, our contractors leave the money on the counter and depart without taking a receipt. Then one of our auditors watches if the employee actually puts the cash into the register or not. These types of retail mystery shops are widely used and are very popular when used with a retail loss prevention program.
E-Surveys - We draft a post-visit E-Survey that is e-mailed out to your customers for quick response.
Merchandising - Every retailer knows the importance of merchandising the product properly. Wrong merchandising could result in loss of revenue and also no push of a special product or promotion that is going on companywide. We send out contractors to verify that product is placed properly, signage/promotional collateral are being utilized, and to verify if the store is meeting visual standards.
Loss Prevention Program –From loss prevention meetings, audits, investigations to corporate guidance and operational audits, we have tailor made programs and also we can be an outsourced loss prevention department.
Operational Audits – We have wide presence of professional auditors. Why to spend money on air /rail travel for an internal employee when we have auditors that can be trained as per your specifics. This is a more cost-effective and target oriented approach for retail audits.
Hotels/Resorts/Restaurants & Bars
The Hospitality industry is fragile due to Negative customer reviews and health violations. We provide solutions and avoid problems that may arise in the food service industry through its mystery shopping and loss prevention programs.
Here is a list of services we can provide the restaurant and food service industry:
Mystery Shopping / Quick Service Mystery Shops - Mystery shopping a property is the best way to determine what your customers are experiencing while they visit your location. From parking to reception, from waiting time to the experience of service and from the quality of food and aroma of herbs, mystery shopping provides excellent insight. Our mystery shoppers give your staff a hard time to see how they react. Each mystery shop is fully customized to target specific areas of the business or overall guest experience.
Bar Spotting - Bar spotters will sit and watch a bartender to see how they handle cash or pouring and serving. Our spotters know all of the tricks of the trade that are used by bartenders who want to skim from the restaurant or bar’s profits.
E-Surveys - We draft a post-visit E-Survey that is e-mailed out to your customers for quick response.
Merchandising – From updating the menu to reflecting any recent changes we make sure that any illicit establishment is not operating using your name as it is very critical to protect brand identity. We also make sure that proper use of marketing and collateral materials are being done as ordered.
Loss Prevention - From loss prevention meetings, audits, investigations to corporate guidance and operational audits, we have tailor made programs and also we can be an outsourced loss prevention department.
Operational Audits – Since there is daily movement of so much cash, it is very important to implement audits that ensure each property is utilized to its maximum potential when it comes to cash handling as well as health and safety compliance and payroll. We have auditors who are specifically trained in operational audits for the loss prevention.
Automotive
Here is a list of services we can provide a client in the automotive industry:
Mystery Shopping - We can mystery shop your service stations/outlet to see if we’re getting the best service, prices and quality that’s promised. We can even secret shop with regard to age and gender to see how a customer feels when they walk into a service station to get an oil change or to buy a new car or accessories. Is the technician taking the time to explain to a female customer the list of checks performed and tasks completed? Did the technician suggest any additional services or let the customer know about any special promotions going on? We can test these things and provide you with a detailed report of our findings.
Integrity Shops – To check the honesty and devotion of your employees, we conduct integrity shops. We can check to see how they handle cash if overpaid by accident, how they talk to your customers, or any other test you specify.
E-Surveys – We draft a post-visit E-Survey that is e-mailed out to your customers for quick response.
Loss Prevention – From loss prevention meetings, audits, investigations to corporate guidance and operational audits, we have tailor made programs and also we can be an outsourced loss prevention department.
Operational Audits - We have a team of auditors who are highly trained and have years of experience in auditing businesses. Primarily used to check up on the finances of a business, these auditors are trained to find things that are hidden or missing, which gives the business owner peace of mind knowing the business is being run properly and legally.
Educational Institutions
We formally examine and evaluate a school/institute functioning, results achieved covering all the parameters, identify issues, if any, and suggest scope of improvement on the basis of an embodied comprehensive report.
It is a powerful way of monitoring the education system, tracking standards and performance levels over a period of time, and of identifying schools' failures.
It is used to:
Our findings are important in view of the government's/board’s guidelines on school development planning and should provide the basis for quality evaluation of education. The Solution